Shipping policy

Shipping Policy

This Shipping Policy explains how Raised At Home Co. processes and ships physical orders placed through our website.

Order Processing

Physical orders are generally processed and prepared for shipment within 3 business days after payment is successfully received.

Business days do not include Saturdays, Sundays, or federal holidays.

Processing times may be longer during holidays, product launches, unusually high order volumes, severe weather, or other circumstances outside our reasonable control. If we anticipate a significant delay in processing your order, we will attempt to contact you using the email address provided at checkout.

Processing time is separate from the transit time required by the shipping carrier.

Shipping Rates and Delivery Estimates

Available shipping methods, rates, and estimated delivery times will be displayed at checkout based on the items in your order and your delivery address.

All delivery dates and transit times are estimates only and are not guaranteed. Estimated delivery times begin after your order has been processed and transferred to the shipping carrier.

Raised At Home Co. is not responsible for delays caused by shipping carriers, severe weather, service interruptions, customs processing, incorrect addresses, or other circumstances outside our reasonable control.

Shipping Destinations

We ship to the destinations made available during checkout.

If a shipping option is not available for your address, we are currently unable to ship the order to that location.

Customers are responsible for ensuring that their delivery address is complete, accurate, and able to receive packages.

Order Confirmation and Tracking

After your order is placed, you will receive an order confirmation at the email address provided during checkout.

When tracking information is available, you will receive a shipping confirmation email containing your tracking number or a link to view the shipment’s progress.

Tracking information may take up to 48 hours to update after the carrier receives the package.

Address Changes

Please review your shipping address carefully before submitting your order.

If you discover an error, contact us as soon as possible at hello@raisedathome.co with your order number and the correct shipping information.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has been placed.

Once an order has been processed or transferred to the carrier, we may be unable to redirect or change its delivery address.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is delayed, misdelivered, returned, or lost because the customer provided an incorrect or incomplete address, Raised At Home Co. is not responsible for the resulting shipping costs or loss.

If a package is returned to us because of an incorrect address, an undeliverable address, refusal of delivery, or failure to retrieve the package, we will contact the customer when the package is received.

The customer may be responsible for the cost of reshipping the order. Original shipping charges are nonrefundable.

Returned-to-Sender Packages

Packages may be returned to us by a carrier for reasons including:

  • An incorrect or incomplete address

  • An unclaimed package

  • Refusal of delivery

  • Failed delivery attempts

  • An address that cannot accept the package

If a package is returned to us, please contact hello@raisedathome.co. We will review the circumstances and provide available options.

Additional shipping charges may apply if the order must be shipped again.

Delayed or Missing Packages

If your tracking information shows that your package is still in transit but appears delayed, please allow additional time for the carrier to complete delivery.

Please contact us at hello@raisedathome.co if your package has not arrived within 7 business days after the carrier’s estimated delivery date.

We will review the tracking information and assist with contacting the carrier or submitting a claim when appropriate. Carrier investigations and claims may take additional time to complete.

We do not guarantee that a delayed or missing shipment will qualify for an immediate refund or replacement. Any resolution will depend on the tracking information, carrier findings, and the circumstances of the shipment.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

  • Confirm that the shipping address on your order is correct

  • Check around the delivery location, mailbox, porch, garage, or other secure areas

  • Ask household members or neighbors whether they accepted the package

  • Contact the shipping carrier for additional delivery information

Please notify us at hello@raisedathome.co within 7 days of the recorded delivery date if you are still unable to locate the package.

We will review the circumstances and assist where reasonably possible. Raised At Home Co. is not responsible for packages that are stolen, misplaced, or lost after the carrier confirms delivery to the address provided at checkout, except where otherwise required by law.

Damaged Packages or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, incomplete, or incorrect, contact us at hello@raisedathome.co within 7 days of delivery.

Please include:

  • Your name and order number

  • A description of the issue

  • Clear photographs of the product

  • Clear photographs of the shipping package and mailing label

Please keep the damaged item and all original packaging until we provide further instructions.

After reviewing the issue, we will arrange a replacement when appropriate. We may ask you to return the damaged or incorrect item before a replacement is sent.

Damage caused after delivery, improper storage, normal wear, misuse, or failure to follow product instructions does not qualify for replacement.

Multiple Shipments

Orders containing multiple products may occasionally be shipped in more than one package.

When this occurs, you may receive separate tracking information for each shipment. There is no additional shipping charge unless otherwise disclosed at checkout.

Digital Products

Digital products are not shipped.

Access instructions or download links will be delivered electronically to the email address provided at checkout.

Customers are responsible for entering a correct email address and checking spam, junk, or promotional folders if a digital-delivery email is not received.

For assistance accessing a digital product, contact us at hello@raisedathome.co.

International Orders

If international shipping is offered at checkout, the customer is responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping cost unless expressly stated at checkout.

Customs processing may delay delivery. Raised At Home Co. does not control customs procedures or international carrier timelines.

Risk of Loss

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s services, procedures, and limitations.

Please contact us if your shipment appears lost, damaged, or incorrectly delivered so that we can review the circumstances and assist where reasonably possible.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

Contact Us

For questions about shipping, delivery, tracking, or damaged packages, contact us at:

Raised At Home Co.
Email: hello@raisedathome.co