Refund policy

Return and Refund Policy

We hope you love your purchase. However, if you need to return an eligible item, you may request a return within 14 days of the date your order was delivered.

Return Eligibility

To qualify for a return, your item must be:

  • New, unused, and in its original condition

  • Returned with all original materials, components, and packaging

  • Accompanied by proof of purchase

Items that have been opened, used, written on, altered, damaged after delivery, or returned incomplete are not eligible for return.

Starting a Return

Before sending an item back, please contact us at hello@raisedathome.co with your order number and reason for the return.

Returns sent without prior authorization may not be accepted.

Once your return is approved, we will provide instructions and the return mailing address. Approved returns must be shipped within 7 days of receiving the return instructions.

Return Shipping

Customers are responsible for all return shipping costs. Original shipping charges are nonrefundable.

We recommend using a trackable shipping service and keeping your shipping receipt. We are not responsible for return packages that are lost, damaged, or misdirected in transit.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after we receive the returned item. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@raisedathome.co.

Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

  • Opened or used physical products

  • Digital products or downloadable materials

  • Personalized, customized, or special-order items

  • Sale or clearance items

These restrictions do not limit any rights that may apply to damaged, defective, or incorrectly fulfilled orders.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at hello@raisedathome.co with your order number, a description of the issue, and clear photographs of the item and packaging.

After reviewing the issue, we will arrange a replacement when appropriate. Please do not discard the item or its packaging until we have responded with further instructions.

Damage caused after delivery, normal wear, improper handling, or failure to follow product instructions does not qualify for replacement.

Exchanges

We do not offer direct exchanges. To receive a different eligible item, please return the original item in accordance with this policy and place a new order.

Order Cancellations

Because we begin preparing orders promptly, we cannot guarantee that an order can be canceled or changed after it has been placed. Contact us as soon as possible at hello@raisedathome.co, and we will let you know whether the order can still be modified.

Orders that have already been processed or shipped cannot be canceled.

Contact Us

For questions about returns, refunds, or damaged items, contact us at:

Raised At Home Co.
Email: hello@raisedathome.co
Return address: Provided after return approval